Remote Quality Control Coach – Call Center

MicahTek; Broken Arrow (OK); Hybrid; USD 15,000 - 21,000; Full time

Job summary

MicahTek is seeking a Quality Control (QC) Agent to perform on-line quality control and to grade/monitor incoming calls for coaching and development. Shifts vary, with both full-time and part-time options available and opportunities for fully remote or hybrid work.

The role includes evaluating call accuracy, staying current on systems, and providing constructive feedback. In-office days may be required for hybrid arrangements at the MicahTek location.

Qualifications

• Must have strong attention to details skills.
• Must be able to work well with others.
• Must exhibit professionalism.
• Must have good oral and written communication skills.
• Must have a reliable and satisfactory attendance record.

Responsibilities

• Perform on-line quality control for Call Center Phone Agents.
• Check carefully for accuracy on each call record.
• Maintain leading edge knowledge of computer systems.
• Perform developmental coaching with professionalism and integrity.
• Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.
• Assist with clerical functions in the Call Center as requested or needed.
• Assist with other miscellaneous functions as requested.
• Participate in department meetings as required.
• Read and adhere to the hot screen messages.
• Maintain acceptable attendance standards for assigned schedule.

Skills

Attention to detail

Teamwork

Professionalism

Oral and written communication

Attendance reliability

Job description

MicahTek is seeking a Quality Control (QC) Agent to perform on-line quality control and to grade/monitor incoming calls for coaching and development. Shifts vary, with both full-time and part-time options available and opportunities for fully remote or hybrid work.

The role includes evaluating call accuracy, staying current on systems, and providing constructive feedback. In-office days may be required for hybrid arrangements at the MicahTek location.