Quality Control Agent

MicahTek; Broken Arrow (OK); On-site; USD 15,000 - 21,000; Full time

Job summary

MicahTek is seeking a Quality Control (QC) Agent to perform on-line quality control and to grade/monitor incoming calls for coaching and development. Shifts vary, with both full-time and part-time options available and opportunities for fully remote or hybrid work.

The role includes evaluating call accuracy, staying current on systems, and providing constructive feedback. In-office days may be required for hybrid arrangements at the MicahTek location.

Qualifications

• Must have strong attention to details skills.
• Must be able to work well with others.
• Must exhibit professionalism.
• Must have good oral and written communication skills.
• Must have a reliable and satisfactory attendance record.

Responsibilities

• Perform on-line quality control for Call Center Phone Agents.
• Check carefully for accuracy on each call record.
• Maintain leading edge knowledge of computer systems.
• Perform developmental coaching with professionalism and integrity.
• Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.
• Assist with clerical functions in the Call Center as requested or needed.
• Assist with other miscellaneous functions as requested.
• Participate in department meetings as required.
• Read and adhere to the hot screen messages.
• Maintain acceptable attendance standards for assigned schedule.

Skills

Attention to detail

Teamwork

Professionalism

Oral and written communication

Attendance reliability

Job description

Job Type

Full-time, Part-time

Description

This position has the options for part-time or full-time availability, and options for fully remote or hybrid remote work locations.

All shifts will be 7:00am-3:30pm. Availability options are outlined below.

Part-Time options (both fully remote):

1. Saturday & Sunday 7:00am-3:30pm
2. Friday, Saturday, & Sunday 7:00am-3:30pm

Full-Time options:

1. Thursday-Monday 7:00am-3:30pm (fully remote)
2. Thursday-Monday 7:00am-3:30pm (hybrid remote: Thurs, Fri, & Mon - in office; Sat & Sun - remote)

If choosing the full-time hybrid remote option, the days in office will be at MicahTek's location at 8215 South Elm Place in Broken Arrow, OK 74011.

The primary responsibility of the Quality Control (QC) Agent is to perform on-line quality control and to grade/monitor incoming calls to provide developmental coaching.

Primary Duties and Responsibilities

• Perform on-line quality control for Call Center Phone Agents.
• Check carefully for accuracy on each call record.
• Maintain leading edge knowledge of computer systems.
• Perform developmental coaching with professionalism and integrity.

Secondary Duties and Responsibilities

• Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.
• Assist with clerical functions in the Call Center as requested or needed.
• Assist with other miscellaneous functions as requested.
• Participate in department meetings as required.
• Read and adhere to the hot screen messages.
• Maintain acceptable attendance standards for assigned schedule.

Requirements

• Must have strong attention to details skills.
• Must be able to work well with others.
• Must exhibit professionalism.
• Must have good oral and written communication skills.
• Must have a reliable and satisfactory attendance record.

Salary Description

$13.00 per hour