Remote Quality Assurance Coach & Compliance Coordinator

Maximus; Helena (MT); On-site; USD 22,000 - 31,000; Full time

Job summary

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote position in the United States. You will review customer interactions to ensure quality, accuracy, and compliance with program standards.

Responsibilities include completing QA scorecards, analyzing performance trends, providing coaching and feedback to agents and supervisors, and driving continuous improvement initiatives.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant professional experience or equivalent combination of education and experience.

Responsibilities

• Evaluate staff performance against project standards and contractual requirements.
• Develop strategies to improve performance.
• Analyze reports and distribute performance indicators.
• Provide coaching and feedback to agents and supervisors.
• Support staff training and create resource materials.
• Stay up-to-date on policies and procedures.

Skills

Critical thinking

Organization

Time management

Conflict resolution

Leadership

Adaptability

Decision making

Customer focus

Accountability

Supervisory experience

Education

High school diploma or GED

Job description

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote position in the United States. You will review customer interactions to ensure quality, accuracy, and compliance with program standards.

Responsibilities include completing QA scorecards, analyzing performance trends, providing coaching and feedback to agents and supervisors, and driving continuous improvement initiatives.