Remote Quality Assurance Agent — Call Center Evaluator

Secured Assist LLC; De Kalb (TX); Remote; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health benefits

11 Federal holidays

Paid sick time

Paid vacation time

Job summary

Secured Assist LLC is seeking a Remote Quality Assurance Agent to monitor and evaluate call center activities, complete scorecards, and produce accurate reports and databases updates.

The role requires a high school diploma or GED, ability to pass a federal background check confirming U.S. citizenship, and the capacity to work from home with a reliable internet connection. Shifts vary, with health benefits and paid holidays available.

Qualifications

• Accurate data entry skills.
• Strong interpersonal and communication skills.
• High integrity & professionalism with the ability to maintain a customer service demeanor.
• Self managed and focused to maintain high productivity in a work from home environment.
• Ability to follow all rules, guidelines, policies and procedures.
• Ability to read, write, and speak English fluently.

Responsibilities

• Monitor and Evaluate call center activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
• Maintain and update databases, scorecards, reports and documents with high degree of accuract.
• Identify accounts requiring escalations, escalating immediately if warranted.
• Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
• Demonstrate and maintain appropriate judgement with confidential information
• May perform other functions as requested by management within scope of level or occassional support of lower-level functions as business/volume needs require.

Skills

Data entry

Interpersonal skills

English fluency

Self-motivation

Compliance

Education

High School diploma or GED

Job description

Secured Assist LLC is seeking a Remote Quality Assurance Agent to monitor and evaluate call center activities, complete scorecards, and produce accurate reports and databases updates.

The role requires a high school diploma or GED, ability to pass a federal background check confirming U.S. citizenship, and the capacity to work from home with a reliable internet connection. Shifts vary, with health benefits and paid holidays available.