Remote QA Specialist: Quality & Coaching

Maximus; Juneau (AK); On-site; USD 22,000 - 31,000; Full time

Job summary

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote role in the United States. You will review customer interactions, complete QA scorecards, analyze performance trends, and coach agents to meet program standards.

The position emphasizes continuous improvement and adherence to client requirements. Minimum qualifications include a high school diploma or GED, 0–2 years of relevant experience, and the ability to work in a limited-service capacity.

Qualifications

• Minimum high school diploma or GED required.
• Experience in QA or quality control is preferred.
• Supervisory or team-leading experience is a plus.

Responsibilities

• Evaluate staff performance against project standards and contractual requirements.
• Develop strategies to improve performance and assist with reports and indicators.
• Provide coaching and feedback to agents and supervisors.
• Maintain knowledge of processes and update procedures as needed.
• Support training and production of staff reference materials.

Skills

Quality Assurance

Coaching

Supervisory experience

Leadership

Time management

Organization

Analytical thinking

Customer focus

Education

High school diploma or GED

Job description

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote role in the United States. You will review customer interactions, complete QA scorecards, analyze performance trends, and coach agents to meet program standards.

The position emphasizes continuous improvement and adherence to client requirements. Minimum qualifications include a high school diploma or GED, 0–2 years of relevant experience, and the ability to work in a limited-service capacity.