Remote Quality Coach & Call Center QA

View Moreicons; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

View Moreicons is hiring a Quality Analyst to promote excellent call quality and documentation. The role involves monitoring customer service representatives, providing feedback, and compiling reports. Candidates should have at least 1-2 years of call center experience and strong communication skills.

The position is remote within the USA and requires a High School diploma. Strong coaching and time management skills are essential. Join a dynamic team committed to delivering top-notch service!

Qualifications

• Min 1-2 years of experience in a call center managing inbound calls.
• Experience in Claims process for back office is also required.

Responsibilities

• Monitor customer service skills of representatives remotely.
• Provide written and oral feedback on all monitored calls.
• Compile daily statistical reports and spreadsheets.
• Attend weekly and monthly meetings to calibrate monitoring.

Skills

Coaching skills

Typing speed proficiency

Written communication skills

Verbal communication skills

Time management skills

Keyboarding/computer skills including Microsoft Word and Excel

Detail-oriented with good observation skills

Education

High School Graduate

Job description

View Moreicons is hiring a Quality Analyst to promote excellent call quality and documentation. The role involves monitoring customer service representatives, providing feedback, and compiling reports. Candidates should have at least 1-2 years of call center experience and strong communication skills.

The position is remote within the USA and requires a High School diploma. Strong coaching and time management skills are essential. Join a dynamic team committed to delivering top-notch service!