Remote QA Coordinator — Quality & Compliance Coach

Maximus; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote opportunity. You will review customer interactions to ensure quality, accuracy, and compliance with program standards, and you will complete QA scorecards and analyze performance trends.

The role involves coaching agents and supervisors, providing feedback, and supporting continuous improvement initiatives. You will assist with staff training, develop procedures, and contribute to project reports and performance

Qualifications

• Experience with NJ SBE or similar exchange programs preferred.
• Quality Assurance / Quality Control experience required or preferred.
• Previous supervisory or team-lead experience is a plus.

Responsibilities

• Evaluate staff performance against project standards and contractual requirements.
• Develop strategies to improve performance and quality.
• Produce and analyze project reports and performance indicators.
• Identify training needs and assist with staff training.
• Provide coaching and constructive feedback to agents and supervisors.

Skills

NJ SBE experience

Quality Assurance / QC

Supervisory / team-lead

Critical thinking

Organization

Time management

Conflict resolution

Leadership

Adaptability

Decision making

Customer focus

Accountability

Job description

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote opportunity. You will review customer interactions to ensure quality, accuracy, and compliance with program standards, and you will complete QA scorecards and analyze performance trends.

The role involves coaching agents and supervisors, providing feedback, and supporting continuous improvement initiatives. You will assist with staff training, develop procedures, and contribute to project reports and performance