Remote Quality Assurance Coach & Compliance Coordinator

Maximus; Honolulu (HI); On-site; USD 22,000 - 31,000; Full time

Job summary

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote role. You will review customer interactions, complete QA scorecards, analyze trends, and coach agents and supervisors to drive continuous improvement.

The position requires 0–2 years of relevant experience and a willingness to accept limited service work. Ideal candidates will have QA/QC experience, supervisory potential, strong organization, and excellent problem-solving abilities to support contract requirements and

Qualifications

• High school diploma or GED or equivalent required with 0–2 years of relevant professional experience.
• Must be willing and able to accept a limited-service position.

Responsibilities

• Evaluate staff on quality of work against project standards and performance measures.
• Assist with developing strategies to improve performance.
• Analyze project reports and performance indicators and provide coaching to staff.

Skills

Quality Assurance

Quality Control

Supervisory experience

Leadership

Critical thinking

Organization

Time management

Conflict resolution

Adaptability

Decision making

Customer focus

Accountability

NJ SBE experience

Job description

Maximus is seeking Limited-Service Quality Assurance Coordinators for a remote role. You will review customer interactions, complete QA scorecards, analyze trends, and coach agents and supervisors to drive continuous improvement.

The position requires 0–2 years of relevant experience and a willingness to accept limited service work. Ideal candidates will have QA/QC experience, supervisory potential, strong organization, and excellent problem-solving abilities to support contract requirements and