Remote Quality Assurance Coordinator II Patient Support

Cardinal Health, Inc.; Dallas (TX); Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health offers a remote, full-time role in Performance Monitoring focused on quality reviews, case audits and patient journey accuracy. You will monitor calls, transcribe and document findings while staying current on client programs and regulatory guidelines.

The position requires call center or transcription experience, medical terminology knowledge, and strong listening skills. Flexibility for varied shifts and a supportive benefits package are provided.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years' call center or transcriptionist experience preferred.
• 2 years' quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the 'patient journey'.
• Monitor calls and provide effective written feedback.
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams.
• Maintain a work pace appropriate to the workload.

Skills

Listening skills

Microsoft Office

Call center experience

Quality review

Transcription experience

Time management

Multi-tasking

Medical terminology

Bilingual Spanish

Education

HS Diploma or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Cardinal Health offers a remote, full-time role in Performance Monitoring focused on quality reviews, case audits and patient journey accuracy. You will monitor calls, transcribe and document findings while staying current on client programs and regulatory guidelines.

The position requires call center or transcription experience, medical terminology knowledge, and strong listening skills. Flexibility for varied shifts and a supportive benefits package are provided.