Remote Quality & Compliance Coordinator

Cardinal Health; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account

401k savings plan

Flexible spending accounts

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is hiring for a Performance Monitoring role supporting a remote, nationwide team. The job focuses on contract administration, customer orders, and problem resolution within patient journeyMonitoring.

The position requires 2 years in related fields, strong medical terminology knowledge, and proficiency with Microsoft Office. Training runs 8:00am-5:00pm CST, with full-time shifts during standard business hours.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience.
• 2 years’ call center or transcriptionist experience preferred.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Skills

Exceptional listening skills

Knowledge of medical terminology

Proficient in Microsoft Office

Multi-tasking

Bilingual Spanish

Education

HS Diploma / GED / Technical certification

Certified Medical Transcriptionist (CMT) qualification would be an asset

Tools

Microsoft Office

Job description

Cardinal Health is hiring for a Performance Monitoring role supporting a remote, nationwide team. The job focuses on contract administration, customer orders, and problem resolution within patient journeyMonitoring.

The position requires 2 years in related fields, strong medical terminology knowledge, and proficiency with Microsoft Office. Training runs 8:00am-5:00pm CST, with full-time shifts during standard business hours.