Remote Quality Assurance Coordinator II

Cardinal Health; Hagåtña (GU); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Paid parental leave

Flex spending accounts

Job summary

Cardinal Health remote role in the US supports performance monitoring by handling contract administration, orders and issue resolution. The team conducts quality reviews of adverse events and audits the patient journey to ensure process accuracy and compliance.

Responsibilities include monitoring calls, providing feedback, and maintaining knowledge of client programs, while leveraging MS Office tools in a fully remote setting.

Qualifications

• 2 years’ call center or transcription experience preferred.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the patient journey.
• Monitor calls and provide effective written feedback.
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.

Skills

Call center experience

Quality review

Medical terminology

Microsoft Office

Bilingual Spanish

Education

HS Diploma or GED

Tools

Microsoft Office Suite

Job description

Cardinal Health remote role in the US supports performance monitoring by handling contract administration, orders and issue resolution. The team conducts quality reviews of adverse events and audits the patient journey to ensure process accuracy and compliance.

Responsibilities include monitoring calls, providing feedback, and maintaining knowledge of client programs, while leveraging MS Office tools in a fully remote setting.