Remote Quality Assurance Coordinator II

African American Talent; Annapolis (MD); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

PTO

HSA

401k plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health is seeking a remote Performance Monitoring professional to establish, maintain and enhance customer business through contract administration, customer orders, and problem resolution. Responsibilities include reviewing adverse events, auditing the patient journey, monitoring calls and providing written feedback, and maintaining knowledge of client programs and offerings.

The role requires strong listening skills, proficiency in Microsoft Office, and the ability to work

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience preferred.
• 2 years’ call center or transcriptionist experience preferred; CMT qualification would be an asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”.
• Monitor calls and provide effective written feedback.
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams.

Skills

Exceptional listening

Microsoft Office

Multitasking

Spanish (bilingual)

Education

HS Diploma, GED or technical certification

Certified Medical Transcriptionist (CMT)

Tools

MS Office

Job description

Cardinal Health is seeking a remote Performance Monitoring professional to establish, maintain and enhance customer business through contract administration, customer orders, and problem resolution. Responsibilities include reviewing adverse events, auditing the patient journey, monitoring calls and providing written feedback, and maintaining knowledge of client programs and offerings.

The role requires strong listening skills, proficiency in Microsoft Office, and the ability to work