Remote Quality Assurance Coordinator

Able Too Work; Annapolis (MD); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Performance Monitoring professional to work remotely across the US. You will conduct quality reviews of adverse events, perform case audits and monitor calls to ensure accuracy and patient safety.

The role requires an HS diploma or equivalent, 2 years’ call center or transcription experience and 2 years’ quality review experience, plus knowledge of medical terminology and strong Microsoft Office skills. Training is 8:00am-5:00pm CST; full-time shifts available.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience.
• 2 years’ call center or transcriptionist experience preferred.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Skills

Call center experience

Transcriptionist experience

Quality review experience

Medical terminology

Listening skills

Microsoft Office

Multi-tasking

Spanish (bonus)

Education

HS Diploma

GED or technical certification

Tools

Microsoft Office

Job description

Cardinal Health is seeking a Performance Monitoring professional to work remotely across the US. You will conduct quality reviews of adverse events, perform case audits and monitor calls to ensure accuracy and patient safety.

The role requires an HS diploma or equivalent, 2 years’ call center or transcription experience and 2 years’ quality review experience, plus knowledge of medical terminology and strong Microsoft Office skills. Training is 8:00am-5:00pm CST; full-time shifts available.