Remote Quality & Compliance Coordinator II

Cardinal Health; Madison (WI); Teletrabalho; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Resumo da oferta

Cardinal Health is hiring for a Performance Monitoring role that works remotely in the United States. The position monitors customer interactions, conducts quality reviews of adverse events and case audits, and provides feedback to improve compliance and patient outcomes.

Training runs 8:00am-5:00pm CST; full-time with standard 40 hours/week. Remote work requires a private, high-speed internet setup and adherence to security guidelines.

Qualificações

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years’ call center or transcriptionist experience preferred.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Bilingual Spanish would be an asset.

Responsabilidades

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the patient journey
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Conhecimentos

Quality review

Call center experience

Medical terminology

Microsoft Office

Bilingual Spanish

Formação académica

HS Diploma

GED

Technical certification

Ferramentas

Microsoft Excel

Word

PowerPoint

Descrição da oferta de emprego

Cardinal Health is hiring for a Performance Monitoring role that works remotely in the United States. The position monitors customer interactions, conducts quality reviews of adverse events and case audits, and provides feedback to improve compliance and patient outcomes.

Training runs 8:00am-5:00pm CST; full-time with standard 40 hours/week. Remote work requires a private, high-speed internet setup and adherence to security guidelines.