Remote Quality Assurance Coordinator II

Cardinal Health; Austin (TX); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a remote-based Performance Monitoring professional to support its Sonexus Access and Patient Support program. The role focuses on contract administration, customer orders, and issue resolution while ensuring adherence to quality standards.

Responsibilities include quality reviews of adverse events, patient journey audits, monitoring calls, and maintaining up-to-date knowledge of client programs.

Qualifications

• HS Diploma, GED or technical certification; equivalent experience.
• 2 years’ call center or transcriptionist experience preferred; CMT asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Multi-tasking, time management and prioritization skills.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Skills

Call center experience

Quality review

Medical terminology

Listening skills

Bilingual Spanish

Time management

Multitasking

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Cardinal Health is seeking a remote-based Performance Monitoring professional to support its Sonexus Access and Patient Support program. The role focuses on contract administration, customer orders, and issue resolution while ensuring adherence to quality standards.

Responsibilities include quality reviews of adverse events, patient journey audits, monitoring calls, and maintaining up-to-date knowledge of client programs.