Remote Quality & Patient Experience Coordinator

Cardinal Health; United States; À distance; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

401k savings plan

HSAs

Résumé du poste

Cardinal Health is seeking a Performance Monitoring professional to conduct quality reviews of adverse events and audits across the patient journey. This remote, full-time role requires documenting work, monitoring calls and providing feedback while staying aligned with client regulatory guidelines.

You will interpret calls from patients and health care providers, identify trends, and collaborate with cross-functional teams to drive improvements.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years’ call center or transcriptionist experience preferred.
• Certified Medical Transcriptionist (CMT) qualification would be an asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.).
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsabilités

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”.
• Monitor calls and provide effective written feedback.
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams.
• Maintain a work pace appropriate to the workload.

Connaissances

Call center experience

Listening skills

MS Office

Medical terminology

Time management

Bilingual Spanish

Formation

HS Diploma or GED

CMT certification (asset)

Outils

MS Office

Description du poste

Cardinal Health is seeking a Performance Monitoring professional to conduct quality reviews of adverse events and audits across the patient journey. This remote, full-time role requires documenting work, monitoring calls and providing feedback while staying aligned with client regulatory guidelines.

You will interpret calls from patients and health care providers, identify trends, and collaborate with cross-functional teams to drive improvements.