Remote Performance Monitoring Coordinator II

Cardinal Health; Dallas (TX); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flex spending accounts

Job summary

Cardinal Health's Sonexus Access and Patient Support seeks a Coordinator II, Performance Monitoring to join our remote team supporting a nationwide client program. You will conduct quality reviews of Adverse Events and audits across the patient journey, and provide feedback to ensure compliance with client safety guidelines.

The role emphasizes data accuracy, documentation, and timely escalation of trends. A HS Diploma or GED and call center experience are required; bilingual Spanish is a plus.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• Certified Medical Transcriptionist (CMT) qualification would be an asset.
• Knowledge of medical terminology preferred.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the 'patient journey'.
• Monitor calls and provide effective written feedback.
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and escalate appropriately.
• Work effectively with dynamic, integrated task teams.
• Maintain a work pace appropriate to the workload.

Skills

Listening skills

MS Office

Multi-tasking

Time management

Prioritization

Bilingual Spanish (asset)

Attention to detail

Communication skills

Quality review

Education

HS Diploma/GED

CMT qualification (asset)

Tools

Excel

Word

PowerPoint

Job description

Cardinal Health's Sonexus Access and Patient Support seeks a Coordinator II, Performance Monitoring to join our remote team supporting a nationwide client program. You will conduct quality reviews of Adverse Events and audits across the patient journey, and provide feedback to ensure compliance with client safety guidelines.

The role emphasizes data accuracy, documentation, and timely escalation of trends. A HS Diploma or GED and call center experience are required; bilingual Spanish is a plus.