Remote QA & Process Improvement Analyst

Maximus; Topeka (KS); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote role

Equipment provided

Contract contingent on award

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements.

You will conduct audits, analyze performance data, and support corrective actions, collaborating with leadership, training teams, and support staff to drive continuous improvement.

This fully remote role requires a US citizen, provides equipment, and is contingent on contract award.

Qualifications

• Bachelor's degree in relevant field and 3+ years of QA or related experience.
• 3+ years in quality assurance, quality control, auditing, or performance management.
• Experience conducting audits and monitoring to evaluate compliance with standards.
• Strong analytical skills to identify trends, gaps, and root causes.
• Ability to develop, implement, and monitor corrective action plans.
• Excellent written and verbal communication and cross-functional collaboration.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing new procedures and update existing ones.
• Analyze operational performance reports and provide solutions.
• Develop and research routine and ad hoc project performance reports.
• Monitor quality assurance activities to support project functioning.
• Analyze quality program data to identify trends and drive corrective actions.
• Assist monitoring performance against contractual requirements using system applications.
• Assist in producing and updating staff knowledge materials and workflows.
• Assist staff training to achieve quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical skills

Report development

Corrective action

Cross-functional collaboration

Attention to detail

Organizational skills

Verbal and written communication

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements.

You will conduct audits, analyze performance data, and support corrective actions, collaborating with leadership, training teams, and support staff to drive continuous improvement.

This fully remote role requires a US citizen, provides equipment, and is contingent on contract award.