Remote QA Analyst & Continuous Improvement Lead

Maximus; Salem (OR); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote work

Equal opportunity employer

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards and contractual requirements across the program.

In collaboration with leadership, training, and support staff, you will conduct audits, analyze data, generate reports, and drive corrective actions to sustain quality and continuous improvement. This role is fully remote within the United States and requires US citizenship.

Qualifications

• Bachelor's degree in a relevant field with 3+ years of professional quality assurance experience.
• Strong auditing, monitoring, and compliance capabilities.
• Ability to analyze operational data, identify trends, and recommend corrective actions.
• Experience developing routine and ad hoc performance reports for decision making.
• Excellent written and verbal communication with stakeholders at all levels.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate to develop and update procedures when changes occur.
• Analyze performance reports and provide solutions to identified issues.
• Produce routine and ad hoc project performance reports and propose improvements.
• Monitor quality assurance activities and support project effectiveness.
• Identify trends in quality data and implement corrective action plans.
• Assist in monitoring performance against contractual requirements using system tools.
• Develop and update staff knowledge resources and reference materials.
• Support staff training to achieve quality program goals.
• Assess the effectiveness of quality initiatives and improvement efforts.
• Perform other duties as assigned by management.

Skills

Auditing quality

Data analysis

Reporting

Cross-functional collaboration

Communication

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards and contractual requirements across the program.

In collaboration with leadership, training, and support staff, you will conduct audits, analyze data, generate reports, and drive corrective actions to sustain quality and continuous improvement. This role is fully remote within the United States and requires US citizenship.