Remote QA Analyst & Quality Improvement Specialist

Maximus; Madison (WI); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to enhance service quality and operational effectiveness.

This fully remote role requires strong analytical and communication skills, collaboration with cross-functional teams, and meticulous attention to detail to maintain quality program goals in a fast-paced

Qualifications

• Bachelor's degree in a relevant field and 3+ years of experience in quality assurance or related areas.
• Experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards and contractual requirements.
• Strong analytical skills to evaluate operational data, identify trends, and determine root causes.
• Experience developing and presenting routine and ad hoc performance reports for operational decision-making.
• Ability to develop and monitor corrective action plans to address quality concerns.
• Ability to collaborate with cross-functional teams, leadership, trainers, and staff.
• Exceptional attention to detail and accuracy in documentation and reporting.
• Strong organizational and time-management skills in a fast-paced environment.
• Excellent written and verbal communication skills to convey findings and recommendations.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures when changes occur.
• Analyze reports on performance and provide solutions to identified issues.
• Develop routine and ad hoc project performance reports and research solutions.
• Monitor quality assurance activities to support project operations.
• Analyze quality program data to identify trends and implement corrective actions.
• Assist with monitoring performance against contractual requirements using system applications.
• Support creation and maintenance of knowledge resources and workflows.
• Assist in staff training to achieve quality program goals.
• Evaluate effectiveness of quality initiatives and improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical skills

Communication (written)

Communication (verbal)

Cross-functional collaboration

Attention to detail

Time management

Education

Bachelor's degree

Tools

Microsoft Excel

Reporting tools

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to enhance service quality and operational effectiveness.

This fully remote role requires strong analytical and communication skills, collaboration with cross-functional teams, and meticulous attention to detail to maintain quality program goals in a fast-paced