Remote QA Analyst & Process Improvement

Maximus; Phoenix (AZ); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and established policies and procedures. The role conducts quality audits, analyzes performance data, and supports corrective actions to enhance service quality and operational effectiveness.

Working closely with leadership, training teams, and support staff, you will develop and maintain QA processes, reporting, and

Qualifications

• Bachelor's degree in a relevant field and 3+ years of related experience.
• 3+ years in quality assurance, quality control, compliance monitoring, auditing, or performance management.
• Experience conducting audits and monitoring to verify compliance with standards.
• Strong data analysis skills to identify trends and root causes.
• Ability to present routine and ad hoc reports to stakeholders.
• Collaborates with cross-functional teams to drive improvements.
• Detail-oriented with high accuracy and consistency.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures when changes occur.
• Analyze performance reports and provide solutions to identified issues.
• Develop routine and ad hoc project performance reports.
• Monitor quality assurance activities and support project effectiveness.
• Identify trends and implement corrective action plans.
• Assist with monitoring contractual requirements via system applications.
• Produce and update staff knowledge materials and workflows.
• Assist in staff training to achieve quality goals.
• Evaluate the effectiveness of key quality initiatives.
• Perform other duties as assigned by management.

Skills

Auditing

Analytical skills

Reporting

Attention to detail

Communication

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and established policies and procedures. The role conducts quality audits, analyzes performance data, and supports corrective actions to enhance service quality and operational effectiveness.

Working closely with leadership, training teams, and support staff, you will develop and maintain QA processes, reporting, and