Remote QA Analyst & Process Improvement

Maximus; Columbus (OH); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and support corrective actions to enhance service quality across programs.

You will work with operations leaders, training teams, and support staff to maintain quality assurance processes, generate reports, and enable ongoing performance improvement through data-driven insights.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of related professional experience.
• Experience in quality assurance, quality control, compliance monitoring, auditing, or performance management.
• Strong analytical skills with ability to analyze data and identify trends.
• Excellent written and verbal communication skills.
• Ability to develop corrective action plans and monitor progress.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical skills

Communication skills

Time management

Attention to detail

Collaboration

Documentation

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and support corrective actions to enhance service quality across programs.

You will work with operations leaders, training teams, and support staff to maintain quality assurance processes, generate reports, and enable ongoing performance improvement through data-driven insights.