Remote QA & Process Improvement Analyst

Maximus; Lansing (MI); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor and improve performance, ensuring compliance with quality standards, contractual requirements, and policies. You will conduct audits, analyze data, and support corrective actions to enhance service quality and operational effectiveness.

Working with operational leadership, training teams, and support staff, you will help develop QA processes, reporting, and knowledge resources to drive continuous improvement.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of professional QA experience.
• Experience conducting audits, quality reviews, and monitoring activities.
• Strong analytical skills to evaluate data, identify trends, and propose actions.
• Experience producing routine and ad hoc performance reports.
• Ability to implement corrective action plans and track results.
• Excellent written and verbal communication for stakeholders at all levels.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate on new procedures and update existing ones when changes occur.
• Analyze operational data and provide solutions to issues.
• Develop routine and ad hoc project performance reports.
• Monitor quality assurance activities and support project effectiveness.
• Assist with training and knowledge management materials.

Skills

Quality assurance

Auditing

Data analysis

Process improvement

Documentation

Communication

Cross-functional collaboration

Training support

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor and improve performance, ensuring compliance with quality standards, contractual requirements, and policies. You will conduct audits, analyze data, and support corrective actions to enhance service quality and operational effectiveness.

Working with operational leadership, training teams, and support staff, you will help develop QA processes, reporting, and knowledge resources to drive continuous improvement.