Remote QA & Process Improvement Analyst

Maximus; Denver (CO); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance and ensure adherence to quality standards and contractual requirements. The role conducts audits, analyzes performance data, and supports corrective actions to enhance service quality.

Collaborating with leadership, training, and support staff, you will help maintain QA processes, reporting, and knowledge resources, driving continuous improvement through data-driven analysis.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience.
• 3+ years of experience in quality assurance, quality control, compliance monitoring, auditing, or performance management.
• Experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards and contractual requirements.
• Strong analytical skills to evaluate data, identify trends, assess performance gaps, determine root causes, and make recommendations.
• Experience developing and presenting routine and ad hoc performance reports to support decision-making.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Audits

Quality assurance

Data analysis

Reporting

Process improvement

Cross-functional collaboration

Documentation

Training

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance and ensure adherence to quality standards and contractual requirements. The role conducts audits, analyzes performance data, and supports corrective actions to enhance service quality.

Collaborating with leadership, training, and support staff, you will help maintain QA processes, reporting, and knowledge resources, driving continuous improvement through data-driven analysis.