Remote Quality Assurance Analyst & Process Improver

Maximus; Helena (MT); À distance; USD 59 000 - 68 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Equipment provided

Résumé du poste

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves audits, data analysis, and developing corrective actions to enhance service quality.

You will partner with leadership, training teams, and support staff to maintain quality processes, generate insights from data, and support continuous improvement initiatives across projects.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of related experience or equivalent.
• Experience conducting audits, quality reviews, and performance monitoring.
• Strong analytical skills to identify trends and root causes.

Responsabilités

• Conduct internal audits to verify quality metric requirements are met.
• Analyze operational performance and provide actionable recommendations.
• Develop routine and ad hoc performance reports for decision making.
• Monitor quality programs and implement corrective action plans.
• Collaborate with cross-functional teams to support quality initiatives.
• Assist with staff training and knowledge management resources.

Connaissances

Quality audits

Data analysis

Reporting

Continuous improvement

Cross-functional collaboration

Documentation

Training support

Formation

Bachelor's degree in a relevant field

Outils

Quality management systems

Description du poste

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves audits, data analysis, and developing corrective actions to enhance service quality.

You will partner with leadership, training teams, and support staff to maintain quality processes, generate insights from data, and support continuous improvement initiatives across projects.