Remote QA Analyst & Quality Improvement Specialist

Maximus; San Juan (PR); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards and contractual requirements. This role conducts audits, analyzes performance data, and supports corrective actions to enhance service quality and efficiency.

Working with leadership, training, and support teams, you will maintain quality processes, generate routine and ad hoc reports, and drive continuous improvement through data-driven analysis.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience, or equivalent
• 3+ years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management

Responsibilities

• Conduct internal audits for the quality assurance program to ensure quality metric requirements are met
• Collaborate in developing new procedures and update existing procedures
• Analyze reports on operational performance and provide solutions to identified issues
• Develop routine and ad hoc reports on project performance and research solutions
• Conduct monitoring activities and audits for quality assurance and project support
• Analyze quality program data to identify trends and develop corrective action plans
• Assist with monitoring performance and meeting contractual requirements using system applications
• Assist in updating staff resources and training materials
• Assist staff training to achieve quality program goals
• Analyze effectiveness of key initiatives and quality improvement efforts
• Perform other duties as assigned by management

Skills

Quality assurance

Auditing

Data analysis

Reporting

Cross-functional collaboration

Process improvement

Documentation

Training

Education

Bachelor's degree

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards and contractual requirements. This role conducts audits, analyzes performance data, and supports corrective actions to enhance service quality and efficiency.

Working with leadership, training, and support teams, you will maintain quality processes, generate routine and ad hoc reports, and drive continuous improvement through data-driven analysis.