Remote Quality Assurance & Performance Analyst

Maximus; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards, contracts, and policies. You will conduct audits, analyze data, identify improvement opportunities, and support corrective actions to boost service quality and operational effectiveness.

Working with leaders, training teams, and support staff, you will help develop QA processes, reporting, and knowledge management, and drive continuous improvement through

Qualifications

• Bachelor's degree in a relevant field with 3+ years of related professional experience.
• 3+ years of experience in quality assurance, quality control, compliance monitoring, auditing, or performance management.
• Experience conducting audits and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements.
• Strong analytical skills to evaluate data, identify trends, and develop actionable recommendations.
• Experience creating routine and ad hoc performance reports to support decision-making.
• Ability to develop and monitor corrective action plans to improve program performance.
• Ability to collaborate with cross-functional teams and training staff.
• Excellent attention to detail and strong written/verbal communication.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing or updating procedures.
• Analyze operational performance reports and propose solutions.
• Produce routine and ad hoc project performance reports.
• Perform quality assurance monitoring activities to support project operations.
• Identify trends in quality program data and implement corrective actions.
• Support monitoring of performance against contractual requirements using systems.
• Assist in creating staff knowledge materials and training.
• Analyze effectiveness of key quality initiatives.
• Perform other duties as assigned.

Skills

Quality assurance

Audit experience

Data analysis

Reporting

Process improvement

Cross-functional collaboration

Attention to detail

Communication

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards, contracts, and policies. You will conduct audits, analyze data, identify improvement opportunities, and support corrective actions to boost service quality and operational effectiveness.

Working with leaders, training teams, and support staff, you will help develop QA processes, reporting, and knowledge management, and drive continuous improvement through