Remote Quality Assurance Analyst & Process Auditor

Maximus; Hartford (CT); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus seeks a Quality Assurance Specialist to monitor, evaluate, and enhance operational performance, ensuring adherence to quality standards and contractual requirements. The role conducts audits, analyzes data trends, and supports corrective actions to improve service quality and efficiency.

Working with leadership, training, and support teams, you will help maintain QA processes, reports, and knowledge resources while driving continuous improvement through data-driven analysis and

Qualifications

• Bachelor's degree in a relevant field and 3+ years of related experience.
• 3+ years in quality assurance, quality control, auditing, operations analysis, or performance management.
• Strong analytical skills to identify trends, assess performance gaps, determine root causes, and propose improvements.

Responsibilities

• Conduct internal audits to ensure project quality metric compliance.
• Collaborate in developing and updating procedures as changes occur.
• Analyze performance reports and provide targeted solutions.
• Develop routine and ad hoc project performance reports for decision-making.
• Monitor quality assurance activities to support project functions.

Skills

Quality assurance

Auditing

Data analysis

Process improvement

Analytical thinking

Education

Bachelor's degree

Job description

Maximus seeks a Quality Assurance Specialist to monitor, evaluate, and enhance operational performance, ensuring adherence to quality standards and contractual requirements. The role conducts audits, analyzes data trends, and supports corrective actions to improve service quality and efficiency.

Working with leadership, training, and support teams, you will help maintain QA processes, reports, and knowledge resources while driving continuous improvement through data-driven analysis and