Remote Quality Assurance Analyst & Process Auditor

Maximus; Trenton (NJ); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring quality standards and contractual requirements are met. The role involves audits, data analysis, and driving corrective actions to enhance service quality.

This position emphasizes collaboration with leadership and training teams, development of QA processes, and maintaining knowledge resources.

Qualifications

• Bachelor's degree in relevant field and 3+ years of experience required, or equivalent.
• 3+ years in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with standards and contracts.
• Strong analytical skills to evaluate data, identify trends, assess gaps, determine root causes, and make recommendations.
• Experience presenting routine and ad hoc performance reports to support decision making.
• Ability to develop, implement, and monitor corrective action plans.
• Ability to collaborate with cross-functional teams and stakeholders.
• Attention to detail with high accuracy and consistency.
• Strong organizational and time-management skills in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct internal audits for quality measures and ensure compliance with requirements.
• Develop and update procedures when changes occur.
• Analyze reports on performance and provide solutions to identified issues.
• Produce routine and ad hoc reports on project performance and research solutions.
• Conduct monitoring activities and audits to support project operations.
• Identify trends and implement corrective action plans as appropriate.
• Assist in monitoring performance against contractual requirements using system applications.
• Assist in producing staff knowledge materials and workflows.
• Assist with staff training to achieve quality program goals.
• Evaluate the effectiveness of key quality initiatives and improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical skills

Communication skills

Organizational skills

Team collaboration

Attention to detail

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring quality standards and contractual requirements are met. The role involves audits, data analysis, and driving corrective actions to enhance service quality.

This position emphasizes collaboration with leadership and training teams, development of QA processes, and maintaining knowledge resources.