Remote QA & Performance Improvement Analyst

MAXIMUS; Bowling Green (KY); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring quality standards and contractual requirements are met. The role involves audits, data analysis, and driving continuous improvement with leadership and support staff.

This is a fully remote US-based position requiring U.S. citizenship. You will develop QA processes, reports, and training materials, and support corrective actions to enhance service quality and program performance.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of experience.
• Three or more years in quality assurance, quality control, compliance monitoring, auditing, operations analysis, or performance management.
• Strong analytical skills to evaluate data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports.
• Proven ability to develop, implement, and monitor corrective action plans.
• Ability to collaborate with cross-functional teams and stakeholders, including leadership and staff.
• Excellent written and verbal communication with high attention to detail.

Responsibilities

• Conduct internal audits to ensure quality metrics are met.
• Analyze reports on operational performance and provide solutions.
• Develop routine and ad hoc performance reports and research issues.
• Monitor quality program data to identify trends and implement corrective actions.
• Assist with staff training and knowledge materials.
• Collaborate with cross-functional teams to support quality initiatives.

Skills

Quality assurance

Auditing

Data analysis

Root cause analysis

Reporting

Cross-functional collaboration

Documentation

Communication skills

Process improvement

Project coordination

Education

Bachelor's degree in a relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring quality standards and contractual requirements are met. The role involves audits, data analysis, and driving continuous improvement with leadership and support staff.

This is a fully remote US-based position requiring U.S. citizenship. You will develop QA processes, reports, and training materials, and support corrective actions to enhance service quality and program performance.