Remote QA Analyst - Data-Driven Quality Assurance

MAXIMUS; Minneapolis (MN); Remote; USD 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health insurance coverage

Life and disability insurance

A retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Zusammenfassung

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance in a fully remote role. The position requires a US citizen status and the ability to pass a federal background check.

The role involves auditing quality programs, developing procedures, analyzing performance data, and supporting staff training to ensure compliance with contractual requirements and quality standards.

Qualifikationen

• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.
• Excellent written and verbal communication skills with the ability to clearly document findings, provide constructive feedback, and communicate recommendations to stakeholders at all levels.

Aufgaben

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyse quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Kenntnisse

Analytical skills

Communication skills

Attention to detail

Cross-functional collaboration

Quality auditing

Ausbildung

Bachelor's degree in relevant field of study

Jobbeschreibung

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance in a fully remote role. The position requires a US citizen status and the ability to pass a federal background check.

The role involves auditing quality programs, developing procedures, analyzing performance data, and supporting staff training to ensure compliance with contractual requirements and quality standards.