Remote QA Analyst: Data-Driven Quality & Improvement

MAXIMUS; Charleston (SC); Remote; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Incentives

Program-specific awards

Zusammenfassung

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance in a fully remote US-based role. The position requires a Bachelor’s degree and 3+ years of relevant experience, with background checks and equipment provided.

The role emphasizes audits, performance analysis, and corrective actions to ensure compliance with quality standards and contractual requirements.

Qualifikationen

• Bachelor's degree in a relevant field and 3+ years of related experience.
• 3+ years in quality assurance, quality control, or auditing.
• Experience conducting audits and monitoring for compliance with standards and contractual requirements.
• Strong analytical skills to identify trends, root causes, and actionable recommendations.
• Ability to develop, present, and interpret routine and ad hoc performance reports.

Aufgaben

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures when changes occur.
• Analyze reports on operational performance and provide solutions to issues.
• Develop routine and ad hoc reports on project performance and research solutions.
• Monitor quality assurance activities and support project effectiveness.
• Identify trends and implement corrective action plans as appropriate.
• Assist with staff training and knowledge materials for quality goals.
• Produce and update reference materials, matrices, charts, and workflows.
• Perform other duties as assigned by management.

Kenntnisse

Quality assurance

Auditing

Data analysis

Process improvement

Cross-functional collaboration

Report development

Strong communication

Ausbildung

Bachelor's degree in a relevant field

Jobbeschreibung

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance in a fully remote US-based role. The position requires a Bachelor’s degree and 3+ years of relevant experience, with background checks and equipment provided.

The role emphasizes audits, performance analysis, and corrective actions to ensure compliance with quality standards and contractual requirements.