Remote QA Analyst - Data-Driven Quality Improvement

MAXIMUS; Sacramento (CA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions.

You’ll work with leadership and cross-functional teams to maintain quality programs, develop reports, and support continuous improvement through data-driven insights. The role is fully remote with U.S. citizenship required and background checks.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience.
• 3+ years in quality assurance, quality control, compliance monitoring, auditing, or related areas.
• Experience conducting audits and quality reviews to evaluate compliance with standards and contracts.
• Strong analytical skills to identify trends, root causes, and actionable recommendations.
• Experience developing and presenting routine and ad hoc performance reports.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate on developing and updating procedures as changes occur.
• Analyze operational performance, identify issues, and propose solutions.
• Create routine and ad hoc project performance reports and insights.
• Monitor quality assurance activities to support project functioning.
• Identify trends in quality data and implement corrective action plans.
• Assist in monitoring performance against contractual requirements with system tools.
• Develop staff resources materials and knowledge management assets.
• Support staff training to achieve quality goals.
• Evaluate effectiveness of quality initiatives and continuous improvements.
• Perform additional duties as assigned by management.

Skills

Quality assurance

Auditing

Data analysis

Process improvement

Documentation

Education

Bachelor's degree

Tools

System applications

Knowledge management system

Job description

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions.

You’ll work with leadership and cross-functional teams to maintain quality programs, develop reports, and support continuous improvement through data-driven insights. The role is fully remote with U.S. citizenship required and background checks.