Remote QA Analyst – Quality & Process Improvement

MAXIMUS; Boston (MA); À distance; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Résumé du poste

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves audits, data analysis, trend identification, and implementing corrective actions to enhance service quality.

This fully remote position requires a U.S. citizen, ability to pass a federal background check, and collaboration with cross‑functional teams.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of experience in quality assurance or related areas.
• Three or more years of experience in quality assurance, quality control, auditing, and performance management.
• Strong analytical skills for data evaluation and root-cause analysis.
• Experience in developing and presenting routine and ad hoc performance reports.
• Ability to implement corrective actions and drive continuous improvement.

Responsabilités

• Conduct internal audits to ensure project quality metrics are met.
• Develop and update procedures in response to changes.
• Analyze operational performance data and propose solutions.
• Produce routine and ad hoc performance reports.
• Monitor quality program data to identify trends and corrective actions.
• Assist with training and knowledge management materials.
• Ensure compliance with contractual requirements using system applications.
• Collaborate with leadership and staff to support quality initiatives.

Connaissances

Quality audits

Data analysis

Performance reporting

Process improvement

Cross-functional collaboration

Documentation

Communication skills

Formation

Bachelor's degree in relevant field

Description du poste

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves audits, data analysis, trend identification, and implementing corrective actions to enhance service quality.

This fully remote position requires a U.S. citizen, ability to pass a federal background check, and collaboration with cross‑functional teams.