Remote QA & Process Improvement Analyst

MAXIMUS; Kansas City (KS); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance in a fully remote role. The position requires a U.S. citizen and the ability to pass a federal background check.

You will lead audits, analyze data, and support corrective actions to ensure compliance with quality standards and contractual requirements. You will collaborate with leadership, training teams, and staff to maintain quality processes, produce reports, and drive continuous

Qualifications

• Bachelor's degree in relevant field and 3+ years of related professional experience.
• Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Demonstrated experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements.
• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision‑making and continuous improvement initiatives.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyse quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical skills

Attention to detail

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance in a fully remote role. The position requires a U.S. citizen and the ability to pass a federal background check.

You will lead audits, analyze data, and support corrective actions to ensure compliance with quality standards and contractual requirements. You will collaborate with leadership, training teams, and staff to maintain quality processes, produce reports, and drive continuous