Remote QA Auditor & Process Improvement Specialist

MAXIMUS; Savannah (GA); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to ensure quality standards and contractual requirements are met. You will conduct quality audits, analyze performance data, identify trends, and support corrective actions to boost service quality and operational effectiveness.

Collaborating with leadership, training teams, and support staff, you will help maintain QA processes, reporting, and knowledge resources, driving continuous

Qualifications

• Bachelor's degree in a relevant field with 3+ years of professional experience or equivalent
• 3+ years of experience in quality assurance or related fields
• Experience conducting audits, quality reviews, and monitoring for compliance with standards
• Strong analytical skills to identify trends, root causes, and provide actionable recommendations
• Experience developing and presenting performance reports to support decision-making

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met
• Collaborate in developing and updating procedures
• Analyze reports on operational performance and provide solutions
• Produce routine and ad hoc performance reports and research issues
• Monitor quality assurance activities to support project operations
• Identify trends and develop corrective action plans
• Assist in monitoring performance against contractual requirements
• Produce staff knowledge resources and training materials
• Assist with staff training to achieve quality program goals
• Communicate findings and recommendations to stakeholders

Skills

Analytical skills

Data analysis

Communication skills

Attention to detail

Cross-functional teamwork

Education

Bachelor's degree

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to ensure quality standards and contractual requirements are met. You will conduct quality audits, analyze performance data, identify trends, and support corrective actions to boost service quality and operational effectiveness.

Collaborating with leadership, training teams, and support staff, you will help maintain QA processes, reporting, and knowledge resources, driving continuous