Remote QA Analyst & Process Improvement Specialist

MAXIMUS; Pittsburgh (Allegheny County); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

health insurance coverage

life and disability insurance

a retirement savings plan

paid holidays

paid time off

short- and long-term incentives

program-specific awards

Job summary

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves conducting audits, analyzing data, identifying trends, and implementing corrective actions to enhance service quality and efficiency.

The position emphasizes collaboration with leadership, training teams, and support staff to maintain QA processes, manage knowledge resources, and drive continuous

Qualifications

• Bachelor's degree in relevant field required.
• 3+ years of quality assurance, quality control, compliance monitoring, auditing, or related experience.

Responsibilities

• Perform internal audits to ensure quality metric requirements are met.
• Collaborate to develop, update procedures as changes occur.
• Analyze reports on operational performance and provide improvement solutions.
• Produce routine and ad hoc performance reports and research issues.
• Monitor activities to support quality assurance and project functioning.
• Develop corrective action plans based on data trends and root causes.
• Assist in monitoring performance against contractual requirements using system applications.
• Support staff training and knowledge management materials.

Skills

Quality auditing

Data analysis

Root cause analysis

Performance reporting

Cross-functional collaboration

Education

Bachelor's degree

Job description

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves conducting audits, analyzing data, identifying trends, and implementing corrective actions to enhance service quality and efficiency.

The position emphasizes collaboration with leadership, training teams, and support staff to maintain QA processes, manage knowledge resources, and drive continuous