Remote QA & Process Improvement Analyst

MAXIMUS; San Diego (CA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, improve, and ensure compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to enhance service quality and operational effectiveness.

Partner with leadership, training teams, and staff to maintain QA processes, reporting, and knowledge resources, contributing to continuous improvement and performance excellence.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience.
• 3+ years in quality assurance, quality control, compliance monitoring, auditing, operations analysis, or related areas.
• Strong analytical skills to identify trends, gaps, root causes, and actionable improvements.
• Experience conducting audits, quality reviews, and monitoring for contractual compliance.
• Excellent written and verbal communication skills for reporting findings.

Responsibilities

• Conduct internal audits to ensure quality metrics are met.
• Collaborate on developing and updating procedures.
• Analyze performance reports and propose solutions.
• Develop routine and ad hoc project performance reports.
• Monitor quality assurance activities to support project operations.
• Identify trends and implement corrective action plans.
• Support monitoring of performance against contractual requirements.
• Update staff knowledge materials and workflows.
• Assist in staff training to meet quality goals.
• Evaluate effectiveness of key quality initiatives and improvements.
• Perform other duties as assigned by management.

Skills

Quality assurance

Auditing

Data analysis

Root cause analysis

Documentation

Stakeholder communication

Education

Bachelor's degree in relevant field

Tools

Quality management software

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, improve, and ensure compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to enhance service quality and operational effectiveness.

Partner with leadership, training teams, and staff to maintain QA processes, reporting, and knowledge resources, contributing to continuous improvement and performance excellence.