Remote QA Analyst — Quality & Process Improvement

MAXIMUS; Seattle (WA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Incentives

Program-specific awards

Job summary

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring alignment with quality standards and contractual requirements. The role involves audits, data analysis, and driving continuous improvement through corrective actions and knowledge management resources.

Working with leadership, training teams, and staff, you will help maintain QA processes, produce reports, and support performance initiatives while ensuring compliance and

Qualifications

• Bachelor's degree in a relevant field plus 3+ years of QA or related experience.
• Experience conducting audits, quality reviews, and monitoring against standards.
• Strong analytical skills to identify trends and root causes.
• Ability to develop corrective action plans and improve programs.

Responsibilities

• Conduct internal audits to verify quality metric compliance.
• Analyze performance data and report on trends.
• Support development and maintenance of QA processes and training materials.
• Collaborate with cross-functional teams to implement improvements.

Skills

Quality assurance

Auditing

Data analysis

Reporting

Problem solving

Education

Bachelor's degree in a relevant field

Job description

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring alignment with quality standards and contractual requirements. The role involves audits, data analysis, and driving continuous improvement through corrective actions and knowledge management resources.

Working with leadership, training teams, and staff, you will help maintain QA processes, produce reports, and support performance initiatives while ensuring compliance and