Remote QA Auditor & Process Improvement Lead

MAXIMUS; Sioux Falls (SD); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will conduct quality audits, analyze data, identify trends, and implement corrective actions to enhance service quality and operational effectiveness.

Collaborating with leadership, training teams, and support staff, you will develop and maintain QA processes, reporting, and knowledge resources, driving

Qualifications

• Bachelor's degree in relevant field and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Three or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision‑making and continuous improvement initiatives.
• Proven ability to develop, implement, and monitor corrective action plans to address quality concerns and improve overall program performance.
• Ability to collaborate effectively with cross‑functional teams, leadership, trainers, and operational staff to support quality initiatives and process improvements.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyse quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Quality assurance

Auditing

Data analysis

Process improvement

Root cause analysis

Stakeholder communication

Cross-functional collaboration

Documentation

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will conduct quality audits, analyze data, identify trends, and implement corrective actions to enhance service quality and operational effectiveness.

Collaborating with leadership, training teams, and support staff, you will develop and maintain QA processes, reporting, and knowledge resources, driving