Remote QA Analyst: Quality & Process Improvement

MAXIMUS; Aberdeen (MD); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

A retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role emphasizes audits, data analysis, and driving continuous improvement across processes and teams.

The position supports quality assurance processes, training resources, and knowledge management while collaborating with leadership, trainers, and staff to achieve program goals.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of professional experience required, or equivalent combination of education and experience.
• Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Strong analytical skills to evaluate operational data, identify trends, gaps, and develop actionable recommendations.
• Experience conducting audits, quality reviews, and monitoring to ensure compliance with standards and contractual requirements.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure quality metric requirements are met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance and research solutions.
• Conduct monitoring activities and audits to support effective project functioning.
• Identify trends and implement corrective action plans to improve quality.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Develop and update staff knowledge materials, guides, and workflows.
• Assist with staff training to achieve quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Quality assurance

Auditing

Data analysis

Performance monitoring

Root cause analysis

Communication

Documentation

Time management

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role emphasizes audits, data analysis, and driving continuous improvement across processes and teams.

The position supports quality assurance processes, training resources, and knowledge management while collaborating with leadership, trainers, and staff to achieve program goals.