Remote Quality Assurance & Process Improvement Analyst

MAXIMUS; Tucson (AZ); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards and contractual requirements. The role involves audits, data analysis, and driving corrective actions for service quality and program effectiveness.

Working with leadership and training teams, you will support QA processes, knowledge resources, and performance improvement initiatives.

Qualifications

• Bachelor's degree in relevant field; 3+ years of professional quality experience.
• Strong analytical skills with ability to identify trends and root causes.
• Excellent written and verbal communication; ability to document findings clearly.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure requirements are met.
• Analyze performance reports and develop solutions to identified issues.
• Develop and update procedures as changes occur.
• Monitor quality program data to identify trends and implement corrective actions.
• Assist with staff training and knowledge management materials.
• Support in meeting contractual requirements using system applications.

Skills

Analytical skills

Communication

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards and contractual requirements. The role involves audits, data analysis, and driving corrective actions for service quality and program effectiveness.

Working with leadership and training teams, you will support QA processes, knowledge resources, and performance improvement initiatives.