Remote QA Analyst: Quality Assurance & Process Improvement

MAXIMUS; Newark (NJ); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

health insurance coverage

life and disability insurance

retirement savings plan

paid holidays

paid time off

short- and long-term incentives

program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves audits, data analysis, and implementing corrective actions to boost service quality and efficiency.

Collaborating with leadership, training teams, and staff, you will maintain QA processes, generate reports, and support performance improvement initiatives.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience.
• Three or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, or performance management.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Develop and update procedures when changes occur.
• Analyze performance reports and provide actionable solutions.

Skills

Audit & QA

Data analysis

Process improvement

Written & verbal comms

Education

Bachelor's degree

Tools

ERP/Quality systems

Reporting tools

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves audits, data analysis, and implementing corrective actions to boost service quality and efficiency.

Collaborating with leadership, training teams, and staff, you will maintain QA processes, generate reports, and support performance improvement initiatives.