Remote QA Analyst — Process & Quality Improvement

MAXIMUS; Milwaukee (WI); A distancia; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life and disability insurance

Retirement plan

Paid holidays

Paid time off

Incentives

Program awards

Descripción de la vacante

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve service quality across federal and commercial programs. You will conduct internal audits, analyze performance data, and lead corrective actions to meet contractual requirements and company standards.

In collaboration with operations, training, and support teams, you will help maintain QA processes, develop knowledge resources, and drive data‑driven improvements that enhance efficiency and outcomes for our clients.

Formación

• Bachelor's degree in a relevant field and 3+ years of experience; or equivalent.
• 3+ years of QA/quality control/monitoring experience.
• Experience conducting audits, quality reviews, and monitoring activities for compliance with standards, policies, and contractual requirements.
• Strong analytical skills to identify trends, gaps, and root causes, and to develop actionable recommendations.
• Experience presenting routine and ad hoc performance reports to support decision-making.
• Ability to develop, implement, and monitor corrective action plans.

Responsabilidades

• Conduct internal audits to ensure quality metric requirements are met.
• Analyze operational performance data and provide solutions for identified issues.
• Develop routine and ad hoc reports on project performance and research improvements.
• Conduct monitoring activities and audits for quality assurance purposes.
• Analyze quality program data to identify trends and implement corrective actions.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Help produce and update knowledge management materials and staff training resources.
• Collaborate with cross-functional teams to support quality initiatives.

Conocimientos

Quality assurance

Auditing

Data analysis

Process improvement

Reporting

Cross-functional teamwork

Attention to detail

Communication

Educación

Bachelor's degree

Quality Assurance experience

Descripción del empleo

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve service quality across federal and commercial programs. You will conduct internal audits, analyze performance data, and lead corrective actions to meet contractual requirements and company standards.

In collaboration with operations, training, and support teams, you will help maintain QA processes, develop knowledge resources, and drive data‑driven improvements that enhance efficiency and outcomes for our clients.