Remote Pullback & Retention Specialist

Amit; United States; Remote; USD 305,000 - 365,000; Full time

Benefits offered by this job

Work From Home

Attendance Bonus

Performance-Based Commissions

Monthly Performance Bonus

Job summary

Amit is seeking a motivated Customer Retention Executive to join our remote team. The role involves outbound calling, customer follow-ups, and maintaining relationships for an online gaming platform.

You will work from home with a 10-hour day and a 1-hour break. Requirements include clear English and Hindi communication, ownership of a Windows laptop and headset, a stable internet connection, and a quiet work environment.

Qualifications

• Strong communication skills in English and Hindi.
• Must own Windows laptop/desktop and headset.
• Stable internet connection and reliable power supply.
• Quiet working environment and proactive attitude.

Responsibilities

• Communicate with existing customers through calls and WhatsApp.
• Reconnect with inactive customers and maintain regular follow-ups.
• Build and strengthen long-term customer relationships.
• Understand customer concerns and provide professional assistance.
• Maintain records of calls, conversations, and follow-up activities.
• Review daily communication quality and work towards targets.

Skills

English

Hindi

Customer engagement

Job description

Amit is seeking a motivated Customer Retention Executive to join our remote team. The role involves outbound calling, customer follow-ups, and maintaining relationships for an online gaming platform.

You will work from home with a 10-hour day and a 1-hour break. Requirements include clear English and Hindi communication, ownership of a Windows laptop and headset, a stable internet connection, and a quiet work environment.