Remote Retention Strategist - Customer Success

Achieve Test Prep; Wayne (NJ); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Achieve Test Prep is hiring a retention specialist to join our Customer Success Team. This role focuses on reducing churn by applying proven retention strategies, conducting outbound calls, and handling payment collections when needed.

The position offers a 100% online, home-based work model outside of the USA, with an hourly rate plus commission and a flexible weekday schedule. The ideal candidate has call center or retention experience, excellent English communication, and strong

Qualifications

• Must have professional sales or retention experience.
• Fluent in English with superior phone etiquette.
• Flexible weekdays and EST schedule.
• Experience handling difficult customers.
• Strong problem-solving and decision-making skills.
• Data entry accuracy and basic math skills.
• Proficient with Google Suite.

Responsibilities

• Initiate outbound calls to retain customers and collect payments.
• Provide resolutions by probing questions.
• Identify root causes for cancellations and propose solutions.
• Develop personalized retention strategies to reduce churn.
• Negotiate to meet productivity and retention targets.
• Maintain strong customer relationships with professional communication.
• Adhere to schedules and department policies.
• Assist with administrative tasks within the department.

Skills

Retention

Communication

Negotiation

Problem-solving

Call center experience

CRM experience

Tools

Google Suite

Job description

Achieve Test Prep is hiring a retention specialist to join our Customer Success Team. This role focuses on reducing churn by applying proven retention strategies, conducting outbound calls, and handling payment collections when needed.

The position offers a 100% online, home-based work model outside of the USA, with an hourly rate plus commission and a flexible weekday schedule. The ideal candidate has call center or retention experience, excellent English communication, and strong