Remote Retention Support Specialist

Teleperformance; United States; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plan options

Employee assistance program

Job summary

Teleperformance is currently seeking a Retention Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role supports a work-from-home setup with required internet standards and a focus on first-call resolution, de‑escalation, and proactive problem solving.

Qualifications

• Minimum 6 months of customer service experience.
• Type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Must be 18 years of age or older.

Responsibilities

• Handle and respond to customer inquiries with professionalism.
• Provide excellent service through active listening and issue resolution.
• Attempt to resolve issues on the first call and de‑escalate when needed.
• Escalate when necessary and track call related information for auditing.

Skills

Customer service

Typing 25 wpm

Windows familiarity

18+ years old

Education

High School Diploma or equivalent

Job description

Teleperformance is currently seeking a Retention Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role supports a work-from-home setup with required internet standards and a focus on first-call resolution, de‑escalation, and proactive problem solving.