Remote Public Safety Software Customer Success Manager

Motorola Solutions; Nashville (TN); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous paid time off

Job summary

Motorola Solutions offers a fully remote role for a Software Customer Service Manager focused on PremierOne, Flex and Emergency Call Handling software. The position requires about 25-50% travel within the Southeast region, with a strong emphasis on customer success, service delivery, and proactive issue resolution.

The ideal candidate has 5+ years in related software deployment or public safety roles, deep knowledge of Motorola software and video products, and experience with APIs, cloud

Qualifications

• Bachelor's degree and 3+ years of customer success/public safety experience, or 5+ years in sales/public safety.
• Must be able to obtain background clearance for government customers.
• Legal authorization to work in the U.S. without sponsorship.

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio CMSO teams to service customers.
• Ensure execution of service agreements and deployment of field resources while managing escalations.
• Coordinate technical changes, cloud releases, and upgrade plans with customers and internal teams.
• Provide clear communication and reviews on technical performance and service requests within the customer's environment.
• Act as a trusted technical advisor by building value-added relationships with customers.

Skills

Agile project management

API technologies

Software architecture

Cloud deployment

System integration

Education

Bachelor's degree

Job description

Motorola Solutions offers a fully remote role for a Software Customer Service Manager focused on PremierOne, Flex and Emergency Call Handling software. The position requires about 25-50% travel within the Southeast region, with a strong emphasis on customer success, service delivery, and proactive issue resolution.

The ideal candidate has 5+ years in related software deployment or public safety roles, deep knowledge of Motorola software and video products, and experience with APIs, cloud