Remote Public Safety Software Customer Success Manager

Motorola Solutions; Atlanta (GA); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions is seeking a remote Customer Service Manager for PremierOne, Flex and Emergency Call Handling to ensure contractual obligations and deliver expert software and services across our customer base. This role emphasizes enhanced relationships, onsite technical expertise, and ongoing professional services to drive satisfaction.

You will collaborate with Sales, Product, Engineering, Deployment, and CMSO Support teams while coordinating resources, changes, and upgrades.

Qualifications

• Bachelor's degree with 3+ years of customer success/public safety experience
• OR 5+ years of sales/public safety experience
• Background with cloud deployment and software projects

Responsibilities

• Collaborate with Sales, Product, Engineering and Deployment on customer engagements
• Manage service agreements, deploy field resources and escalations
• Explain technical problems and coordinate resources for solutions
• Maintain awareness of complex service matters and provide reviews
• Build trusted technical advisory relationships with customers

Skills

Agile project management

API technologies

Software architecture

System integration

Cloud deployment

Public safety experience

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a remote Customer Service Manager for PremierOne, Flex and Emergency Call Handling to ensure contractual obligations and deliver expert software and services across our customer base. This role emphasizes enhanced relationships, onsite technical expertise, and ongoing professional services to drive satisfaction.

You will collaborate with Sales, Product, Engineering, Deployment, and CMSO Support teams while coordinating resources, changes, and upgrades.