Remote Program Manager — Volunteer Engagement & Relations

American Red Cross; South Carolina; Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible-SP

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Disability insurance

Service Awards

Job summary

American Red Cross in the United States is seeking a professional, detail-oriented Program Manager to join the Department Relationship Success team. This fully remote role supports volunteer engagement across SAF/ISD and Corporate Departments, serving as the primary relationship manager for an assigned portfolio.

The position emphasizes collaboration, data-driven decision making, and the ability to develop recruitment strategies, onboard volunteers, and provide operational support to drive

Qualifications

• Education: Bachelor’s degree or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Skills: Strong communication, presentation, relationship-building, and problem-solving abilities.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision‑making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Communication skills

Presentation skills

Relationship management

Project planning

Analytical decision-making

Teamwork

Education

Bachelor's degree or equivalent combination of education and related experience

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

American Red Cross in the United States is seeking a professional, detail-oriented Program Manager to join the Department Relationship Success team. This fully remote role supports volunteer engagement across SAF/ISD and Corporate Departments, serving as the primary relationship manager for an assigned portfolio.

The position emphasizes collaboration, data-driven decision making, and the ability to develop recruitment strategies, onboard volunteers, and provide operational support to drive